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MCS Europe

360° service made to measure

Groß-Umstadt, Germany. - The extensive service concept has been optimised further.

Customer satisfaction is not achieved solely through services such as the provision of machine technology. Messer therefore relies on an extensive service concept that has recently been optimised further: customers can compile a list of their long-term requirements for each machine in individual service-level agreements.

This ensures maximum system availability and, with it, an important part of business success. The offering is visualised by means of a coloured cube, with the individual sides representing one of the service modules. Individual colouring as well as modern icons provide additional assistance with orientation, showing once again the innovative approach of the MCS World.


Messer Cutting Systems is a global supplier of cutting edge technology. The company offers products and services for the metalworking industry which set standards world-wide. As market leader in its branch, the machine manufacturer supplies complete solutions and concentrates strategically on advising its customers and customer oriented innovation. Here, the company focusses on the digitalisation of processes and products. Messer Cutting Systems is represented with more than 800 employees in 5 main locations with production facilities and in more than 50 countries.

The product range includes oxyfuel, plasma and laser cutting systems from hand guided machines right up to special machines for shipbuilding as well as machines and equipment for oxyfuel welding, cutting, brazing, soldering and heating. Spare parts, repairs, modernisation, maintenance and service as well as environmental technology round out the product portfolio. In-house software solutions optimise production and business processes. The product range is extended by solutions from technology partners, for example in the field of automation.

An intensive dialogue with our customers has prime position – the modern training centre makes this claim clear. World-wide, Messer Cutting Systems is the partner of choice for cutting systems, oxyfuel technology and customer consultancy.