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Support Level Gold

Premium Package

The premium offering for the support of our products is Support Level Gold. With this you get all of the benefits of the Silver Level and extend these by important options for business-critical areas of application.

Immediate response without reaction time

As  a Support Level Gold Customer your problem reports are particularly important. So we will begin to work on your support problem within our support times immediately when we receive the report. Business critical applications will have the maximum security. Your operations will have optimum support.

Product specialists on site

In the case that you need our experts on site, we guarantee Support Level Gold customers the availability of our product specialists within three working days. This service will be charged at normal daily rates. If a visa should be necessary then its availability is, of course, a necessary prerequisite for this.

Membership of the MesserSoft Gold Expert Group

We want to stay in a continuous dialog with you. For this reason we invite our Support Level Gold Customers to join the MesserSoft Gold Expert Group. Take part in exclusive workshops and experience exchange programs together with our product specialists and other users. Share your experience with our products with us and tell us what we can improve further for you. So our products will become your products.

Single vs. Multi License Support

To make our service as simple and economical as possible for you, Support Level Gold exists in just two versions. For locations with just one MesserSoft product license (Single License Support) or for locations with any number of MesserSoft product licenses (Multi License Support). So you have total cost control, even if your installation basis should later grow.
Details and prices can be found under the description of Single License Support and Multi License Support.

Let us advise you

Discuss the possible applications and benefits of Support Level Gold with us in detail at your premises.